Customer Delivery Engineering Technical Leader
Location & language: Paris, French and English
Start Date:19/08/2022
Contract duration: 12-month rolling contract with the option to extend.
Daily rate: €500-800
THE COMPANY
Networking solutions connect people, computing devices, and computer networks, allowing people to access or transfer information without regard to differences in time, place, or type of computer system. If anyone can lay claim to a 'heritage' in an industry as young as global networking
The reason the client is looking is due to a void in there team.
The client is world leading technology company that will offer experience that would up skill any engineer.
Glocomms have been working with this client for 5+ years and have built an excellent relationships with them, resulting in a smooth interview and hiring process
JOB DESCRIPTION
Customer Delivery Engineering Technical Leader
Role responsibilities:
You will collaborate cross functionally with internal stakeholders to showcase the value of technology company services and solutions to customers.
Drives customer technology transitions, influencing solution architectures and services
Builds customer simulations to resolve/validate complex problems and compatibility issues
Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Mentors and develops others. Contribute effectively in the areas of Customer Problem Resolution; Innovation Engineering
Engagement; Intellectual Capital; Talent Development,Actively mentors and develops others
Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organisations.
Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimise Cisco's suite of products, services to accelerate business outcomes
Supports activities and translate business requirements into solution design
Scope: Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organisations.
Technologies: DataCenter/ACI, VxLAN, Cisco
the team: The Engineer will be working in a large team of world leading Engineer specailists
Qualification: CCIE certified would be a great bonus for the engineer to have
CONTACT DETAILS
Phone: 020 3879 0972
LinkedIn UR: https://www.linkedin.com/feed/?trk=guest_homepage-basic_nav-header-signin
